Overview

AchieveInformation is a dynamic FAQ and information management application.

AchieveInformation can be used to share information internally or as an external customer resource. Users can raise queries and find online information through powerful search facilities, 24 hours a day. Queries are routed to the correct internal service teams for answering and can be added to the information base.

Organisations benefit from less time spent on assisted customer enquiries, business information stored in an easily accessed, central location and maintained through personalised work areas.

The Derbyshire Transformational Partnership consists of 13 organisations comprising 10 local authorities, the Derbyshire Constabulary, Derbyshire Fire and Rescue Service and the Peak District National Park.

The Partnership is focused on providing integrated, accessible and shared services to their citizens and purchased AchieveInformation to create a cohesive, central customer service channel available over each authority's website.

Benefits

• A single, central information source
• Improved customer service with 24 hour direct access to information
• Reduced time spent dealing with assisted customer enquiries
• A naturally evolving knowledge base that can be used internally or as a customer resource

Features

• Multiple search options including A-Z and keyword searching
• Searching of external resources such as websites and document management systems
• Routing of information to correct departments
• Email notifications
• User feedback and ratings
• Permissions-based personal work area for each user
• Automated broken-link testing