For Local Authorities, transforming customer services and saving money are always on the agenda. Many are looking for new ways to provide exceptional customer service through greater convenience for citizens, more engagement with the local community and a personalised customer experience without extra cost to the taxpayer.

ConnectedCustomer is a self-service site that enables councils to deliver exceptional, cost-effective services to citizens and reduce costs at the same time. The site is an online One-Stop-Shop for citizens to engage with council services, local information and resources and includes an interactive knowledge base, community-focused forums and blogs, enquiry tracking, service request forms and online payments.

ConnectedCustomer delivers:

• A simpler and faster way for citizens to find and request information and services
• A personalised citizen experience
• Less costly, joined-up service delivery
• Citizens connected to their community and council